How might we unlock enterprise customer research, so that all of our valuable insights are more readily available across the organisation? A big spreadsheet, a standardised tagging system, a power BI dashboard, a set of re-usable & shareable tools and templates. All came about through a range of workshops, a series of testing, feedback, ctrl+z’s […]
How might we set our team members up for success, so that they are equipped to launch into new missions? A refresh and realignment on design principles and frameworks. Reviewing 15 different journey episode templates down to one, CARE. Creating the design playbook for the chapter and preparing takeaway toolkits and running in-house training sessions […]
While I like to be organised, I thrive off ambiguity. I love a big blank page to start exploring complex problems. I need to hear peoples stories first hand, to understand their needs, to see how things work, to learn about what is great, as well as what is completely useless. When I’m in my […]
How might we embed design thinking across our organisation, so that customer and staff experience is at the focus of everything we do… It was an absolute privilege to roll out design thinking master-classes to over 100 participants across our global team. The training program was delivered over 10 classes, in 2 formats, in person […]
Lizzie Bott 