service design

Casual chats with friendly designers A way to stay connected with the design community, over the crazy few years we’ve had. Check out more CX happy… Read more: cx happy hour

How might we design modular network products and services, so that we can deliver a more connected and cohesive customer experience?  Using “what’s on your radar”… Read more: Mid-market strategic customer research & product propositions

How might we unlock enterprise customer research, so that all of our valuable insights are more readily available across the organisation? A big spreadsheet, a standardised… Read more: Enterprise research & insights tool

How might we equip our frontline teams to make the right decisions at the right time, so that vulnerable customers are better supported?  A series of… Read more: Supporting customers experiencing vulnerable circumstance

How might we set our team members up for success, so that they are equipped to launch into new missions?  A refresh and realignment on design… Read more: Launching a new design chapter

While I like to be organised, I thrive off ambiguity. I love a big blank page to start exploring complex problems. I need to hear peoples… Read more: Sketch noting & story-telling

How might we better understand our customers needs and expectations, so that we can maintain and grow engagement throughout the life of the service? A research… Read more: Consumer subscription service, value proposition refresh

How might we embed design thinking across our organisation, so that customer and staff experience is at the focus of everything we do… It was an… Read more: Design thinking training

How might we enhance our systems to reduce the time to deliver to customers and ensure we get things right the first time… Lead service design… Read more: Digital transformation

How might we enable our customers to self-serve and self-manage their software and network solutions with support as needed… Completed service design work across 3 major… Read more: Cloud platforms